"Application Error" and Large Batches
Why You Might See an Error (But Your Gift Cards Still Process)
When creating large batches of gift cards (more than 200 at once), you might encounter an "Application Error" message. Don't worry! This doesn't mean your gift cards failed to create.
What's Happening Behind the Scenes
Our app has a 60-second processing limit imposed by our hosting provider. When creating large batches:
- Your request is received and starts processing
- Gift cards begin to be created in Shopify
- If processing takes longer than 60 seconds, the connection times out
- But the creation process continues in the background
- Your gift cards will still appear in your Shopify admin after a few minutes
How to Verify Your Gift Cards Were Created
If you see an "Application Error" after submitting a large batch:
- Wait approximately 3-5 minutes for processing to complete
- Go to your Shopify admin
- Navigate to Products > Gift Cards
- Your newly created gift cards should appear in the list
Tips for Large Batches
To improve your experience when creating large batches:
- Be patient: Allow 3-5 minutes for the process to complete
- Don't resubmit: Resubmitting the same batch could create duplicate gift cards
- Check history: The app's history section will show the processing status
- Split large batches: Consider breaking very large batches (500+) into smaller groups
Warning Signs
The app will automatically warn you when you're working with a batch size that might trigger this behavior:
- A warning banner appears when your batch exceeds 200 gift cards
- The confirmation dialog includes additional information about potential timeouts
- The processing screen indicates that work is continuing even if you see an error
Need Assistance?
If you've waited more than 10 minutes and don't see your gift cards in Shopify:
- Check the app's history section to verify the batch status
- Email support@anatolilabs.com with your batch details
- Include your Shopify store URL and approximately when you submitted the batch
Remember: The "Application Error" is just a timeout message. In most cases, your gift cards will still be created successfully!
